Your Privacy Is Our Priority

Introduction and Scope of the Policy

eb9 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on protecting the personal information of our users. This Privacy Policy explains how we collect your information, why we collect it, and how it is used.

This Policy applies when: (a) browsing the eb9 website; (b) registering and managing an account on the eb9 platform; (c) using betting, slots, casino, or any other gaming services; and (d) contacting our customer support.

You must be at least 21 years of age. It is against our policy to collect and store information from minors. If any minor's information is found in our system, it will be deleted immediately.

Information We Collect

The following types of information may be collected when you create an account and use services on eb9:

2.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for verification purposes)
• Email address and current residential address
• Mobile number (for bKash, Nagad, or Rocket verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Usage Information

• Device type, operating system, and browser information
• IP address and login duration
• Gaming activity and betting history
• Cookies and session data

2.4 Communication Information

If you contact us via live chat or email, a record of that conversation may be retained and used to improve service quality.

Purpose of Data Use

We use your information only for legitimate purposes. Information is collected and processed for the following reasons:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, cashback, and VIP benefits
• To prevent fraud and ensure account security
• To monitor user behavior in accordance with responsible gaming policy
• To provide customer support and technical assistance
• To improve platform service quality and develop new features
• To fulfill legal obligations and resolve disputes

We do not sell your information to third parties for marketing or advertising purposes without your consent.

Data Storage and Security

The eb9 platform uses industry-standard technology to protect your information. The key elements of our security measures are:

4.1 Encryption Technology

All data transmissions are secured through SSL/TLS encryption. Your banking information and password are stored in encrypted form.

4.2 Access Control

Only authorized eb9 staff may access your information for necessary purposes. All staff operate under strict confidentiality agreements.

4.3 Data Retention Period

All information is retained for as long as the account remains active. Even after an account is closed, information may be retained for a specified period as required by legal obligations or dispute resolution.

4.4 Security Breaches

In the event of a security breach, we will notify affected users within the timeframe required by law and take the necessary remedial action.

Sharing Information with Third Parties

eb9 does not sell, rent, or transfer your information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
• Game Providers: The minimum necessary information may be shared with providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming to ensure the gaming experience.
• Legal Authorities: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
• Fraud Prevention: Information may be exchanged with relevant agencies to prevent money laundering, fraud, or deception.

Outside of the cases listed above, your information will not be shared with any third party without your full consent.

Cookies and Tracking Technologies

eb9 uses cookies to improve your experience on the website. Cookies are small text files stored on your device that help the website remember your preferences.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to save language preferences and other settings.
• Analytics Cookies: Help analyze site performance and improve services.

You can disable cookies at any time by changing your browser settings. However, disabling cookies may cause some features to not work properly.

Your Rights and Choices

As a user of the eb9 platform, you have the following rights over your own information:

• Right to Access: You may request to know what information we have stored about you.
• Right to Correction: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: You may request that your information be deleted beyond what is required by legal obligations.
• Restriction of Processing: In certain circumstances, you may request that restrictions be placed on the processing of your information.
• Opt Out of Marketing: You may stop receiving promotional emails or messages at any time.

To exercise the above rights, please contact our support team. We will process your request within a reasonable time. Additional information may be requested to verify your identity.

Protection of Minors

eb9 is a platform strictly for users aged 21 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of account registration.
• If it is found that a user is under 21 years of age, their account will be closed immediately and the collected information will be deleted.
• If a parent or guardian believes their child has registered on our platform, please contact us immediately.

Policy Changes and Updates

eb9 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notice will be clearly published on the website.
• A notification may be sent to your registered email address.
• Consent to the new policy may be requested at your next login.

If you continue to use eb9 after any changes, you will be considered to have accepted the updated policy. Therefore, it is recommended that you check this page regularly.

International Data Transfers

Some of eb9's services and technical infrastructure may be hosted on servers located outside Bangladesh. In such cases, your information may be transferred to that country.

For such transfers, we ensure that:

• Recipient servers and providers maintain adequate data protection measures.
• Data transfers remain limited to the purposes of this Policy.
• General principles of international data protection are followed.

Related Policies and Documents

Alongside this Privacy Policy, it is recommended that you also read the following eb9 documents, which together explain our complete service framework:

• Terms and Conditions — The overall terms for using the platform.
• Responsible Gaming Policy — Guidelines for safe and healthy gaming habits.
• About Us — An introduction to the eb9 platform and its values.
• FAQ — Common questions and answers.