eb9 Terms and Conditions

These terms and conditions ("Terms") govern the use of the eb9 platform and all of its services. eb9 is an online betting and casino platform that provides entertainment gaming services for users in Bangladesh.

By accessing this website (https://eb9.cam), creating an account, or using any of our services, you are considered to have read, understood, and agreed to these terms. If you do not agree with these terms, please refrain from using our platform.

eb9 reserves the right to modify or update these terms at any time. Changes will take effect as soon as they are published on the website. You are advised to visit this page regularly to stay informed about the latest terms.

To use eb9's services, you must meet the following eligibility requirements:

• You must be at least 21 years old.
• You must be located in a country or region where online gaming is not legally prohibited.
• You must create an account using your own correct identity.
• You may only have one active account.
• You must have full mental capacity and the ability to make financial decisions.

To open an account with eb9, you must provide true, accurate, and complete information. Providing incorrect or false information may result in your account being cancelled at any time.

Information required for registration:

• Full name (as per national identity card)
• Correct date of birth
• Active mobile number
• Valid email address
• Preferred payment method details

For security purposes, eb9 may request additional identity verification documents at any time. This process is part of the KYC (Know Your Customer) policy and is done to protect your account.

It is your responsibility to ensure the security of your account. Keep your login information (username and password) confidential and never share it with anyone else.

• Use a strong password that combines numbers, letters, and special characters.
• Always log out after signing in on another person's device.
• If you notice any unusual activity on your account, notify our support team immediately.
• eb9 will not be held responsible for unauthorized access to your account unless it is caused by our own negligence.

Each user may operate only one account. If a single person is found to have multiple accounts, eb9 may take the following actions:

• Immediate closure of all accounts.
• Forfeiture of all pending bonuses and winnings.
• eb9 reserves the right to make the final decision on whether deposited funds will be returned.

eb9 supports the following payment methods:

All transactions will be conducted in Bangladeshi Taka (BDT / ৳). Using third-party accounts for deposits or withdrawals is strictly prohibited.

Your account must be fully verified before you can request a withdrawal. eb9 reserves the right to delay withdrawals until the verification process is complete.

• You must use the same payment method you used for depositing when making a withdrawal.
• To withdraw winnings earned from bonuses, the applicable wagering requirements must be met.
• In cases of suspicious transactions, eb9 may hold a withdrawal and conduct an investigation.
• Withdrawals are generally processed within 10 to 45 minutes.

New users can receive up to a 200% welcome bonus of ৳15,000 on their first deposit. The following conditions apply to receiving this bonus and withdrawing winnings from it:

• The minimum deposit to activate the bonus is ৳500.
• The combined amount of the bonus and deposit must be wagered 20 times (20x).
• Only one welcome bonus applies per account.
• The wagering requirements must be met within a set period after the bonus is added to the account.
• The bonus cannot be withdrawn as cash and may only be used for gameplay.

eb9's VIP program has four tiers. Weekly cashback applies at each tier:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.4% cashback per week.
• Gold: Up to 0.6% cashback per week.
• Platinum: Up to 0.8% cashback per week.

Advancement to a VIP tier depends on your regular activity and contribution to the platform. Cashback is generally paid each week and wagering requirements may apply to it.

eb9 is committed to ensuring a fair and transparent environment across all games. All games operated on our platform are unbiased and free from manipulation.

• The use of software bots, auto-play scripts, or any other automated methods is prohibited.
• If a technical error occurs during a game, eb9 reserves the right to void the relevant round and return the stake.
• Any attempt to manipulate game results or mislead other players will result in account cancellation.
• Winnings obtained by exploiting a technical fault in any game are not valid and such winnings will be forfeited.

Certain types of betting strategies or behaviour are not permitted on this platform. eb9 reserves the right to investigate or cancel an account if such activity is detected:

• Creating deliberate betting patterns to take advantage of bonuses.
• Attempting to meet bonus conditions through multiple accounts.
• Colluding with other players to gain an unfair advantage.
• Using the platform for money laundering or illegal financial activity.

eb9 believes that gaming should be an entertainment activity, not a source of income. We encourage our users to enjoy gaming in a healthy and controlled manner.

• Do not bet beyond your means.
• Avoid the urge to place more bets in order to recover losses.
• If needed, contact support to set a temporary break or limit on your account.
• If you notice signs of gaming addiction, seek professional help.

To learn more about responsible gaming, visit our Responsible Gaming page.

If a user wishes to temporarily or permanently remove themselves from gaming, they can contact us through our 24/7 live chat support. We offer the following options:

• Temporary Break: Suspending the account for a set period of time.
• Deposit Limit: Setting a maximum daily, weekly, or monthly deposit amount.
• Permanent Exclusion: Permanently closing the account.

eb9 will not be held liable for any losses in the following situations:

• A game being interrupted mid-session due to loss of internet connection.
• Account information falling into the hands of a third party due to the user's own negligence.
• Service disruption caused by unexpected technical issues or natural disasters.
• Service suspension due to government policy or regulations.

In any situation, eb9's maximum liability will be limited to the amount of the deposit currently held in your account.

If you have an objection or complaint about any matter, please contact our support team first. We will make every effort to resolve any legitimate complaint quickly and fairly.

Steps for dispute resolution:

• Step 1: Submit a complaint to support via live chat or email.
• Step 2: Our team will provide an initial response within 72 hours.
• Step 3: Complex matters will be escalated to senior management.
• Final Step: eb9's decision will be considered final.

eb9 may cancel an account or suspend service at any time without notice for the following reasons:

• Violation of any provision of these terms.
• Evidence of fraud, deception, or illegal activity.
• Evidence of being underage.
• Operating multiple accounts.
• Suspicion of money laundering.
• At the user's own request.

If a valid balance remains after account cancellation and there is no evidence of a terms violation, it will be returned through the designated process.

eb9 is committed to protecting your personal information. We collect data only for the purposes of providing services, verification, and legal compliance.

• Your personal information will not be sold or shared with third parties.
• Information may be shared with law enforcement agencies when required.
• All sensitive information is protected by SSL encryption.

To learn more about our privacy practices, please visit the Privacy Policy page.

The eb9 website uses cookies and similar technologies to improve user experience. These technologies are used for:

• Keeping your login session active.
• Saving your preferences and settings.
• Analyzing and improving platform performance.
• Detecting security threats.

By continuing to use our website, you are giving your consent to the use of cookies.

All content on the eb9 platform — logos, designs, text, graphics, software, and other elements — is owned by or licensed to eb9. No part of this content may be reproduced, distributed, or used without our prior written permission.

These terms and conditions are governed by and interpreted in accordance with applicable law. If any provision of these terms is declared invalid by a court, the remaining provisions will remain fully in effect.

If any conflict arises between the English and Bengali versions of these terms, the Bengali version will take precedence.

If you have any questions or comments about these terms, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week, support in Bengali